Terms and Conditions

Welcome to 32nd!

These terms and conditions outline the rules and regulations for the use of 32nd Avenue's website at www.32nd.com

By accessing this website, we assume you accept these terms and conditions. Do not continue to use 32nd.com if you do not agree to all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, Disclaimer Notice, and all Agreements: "Client", "You," and "Your" refer to you, the person who logs on to this website and is compliant with the Company's terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refer to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of the provision of the Company's stated services in accordance with and subject to the prevailing law of the state. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they is taken as interchangeable and therefore as referring to the same.

Cookies

We use cookies. By accessing 32nd Avenue, you agree to use cookies in accordance with 32nd Avenue's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our website to enable the functionality of certain areas and make it easier for people to visit our website. Some of our affiliates and advertising partners may also use cookies.

Licence

Unless otherwise stated, 32nd Avenue and/or its licensors own the intellectual property rights for all material on 32nd Avenue. All intellectual property rights are reserved. You may access this from 32nd Avenue for your own personal use, subject to the restrictions set forth in these terms and conditions.

You must not:

• Violating any applicable laws or regulations.
• Posting or transmitting unauthorized content.
• Interfering with the proper functioning of the website.

This agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. 32nd Avenue does not filter, edit, publish, or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of 32nd Avenue, its agents, or affiliates. Comments reflect the views and opinions of the person who posted them. To the extent permitted by applicable laws, 32nd Avenue shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of, posting of, or appearance of the Comments on this website.

32nd Avenue reserves the right to monitor all Comments and to remove any Comments that can be considered inappropriate, offensive, or in breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material that is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant 32nd Avenue a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses;
• Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
• These organizations may link to our home page, to publications, or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

• Commonly-known consumer and/or business information sources;
• dot.com community sites;
• Associations or other groups representing charities;
• Online directory distributors;
• Internet portals;
• Accounting, law, and consulting firms whose primary clients are businesses; and
• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 32nd Avenue; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 32nd Avenue. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of 32nd Avenue's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our website.

Content Liability

We shall not be hold responsible for any content that appears on your website. You agree to protect and defend us against all claims that are rising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and their linking policy at any time. By continuously linking to our Website, you agree to be bound by and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• Limit any of our or your liabilities in any way that is not permitted under applicable law; or
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Valet Terms & Conditions

• The development is exonerated from any responsibility/liability arising in the event of
  • Theft/loss of any items/accessories from the vehicle
  • Damage caused to the vehicle or one injury being caused to any person when the car is being driven by the valet drivers
• The development assumes that any vehicle taken for valet is under insurance by the owner and that any damages that may be caused to the car would not be the responsibility of the development and the charges for the same would be borne by the vehicle owners insurance policy or the owner themselves.
• All disputes shall be settled in Gurgaon by a sole arbitrator appointed by the development
• Acceptance of the valet service means that the owner/driver of the vehicle has willingly given the car to valet and is in adherence with the above terms and conditions of the development

Refund Policy

• Payment Discrepancies:
  • Report any billing discrepancies within 3 days of the transaction
  • We will promptly investigate and resolve issues.
• Refund Eligibility:
  • Contact customer support via in-app chat or club@32nd.com.
  • Provide transaction details and supporting documents if needed.
• Refund Processing:
  • Valid requests will be processed within 45 business days.
• Dispute Resolution:
  • We may update the policy, with changes communicated via the app or website.
• Policy Updates:
  • Customer support will assist in resolving disputes.
  • We will promptly investigate and resolve issues.

Investments

• Nothing stated in this promo is meant to be construed as an investment, business, legal, or tax advice. This is not an offer or an invitation to offer in relation to buy or sell any property.
• The images used inside the App are artistic renderings for illustrative purposes only. 32ND reserves the right to modify the specifications if necessary. After development, the actual product may vary in appearance and design.
• Your consent allows 32ND or its representatives to contact you using written, electronic or verbal means, including but not limited to text messaging, prerecorded voice messages, emails or autodialed calls, for all purposes as per applicable law. Message and data charges may apply.

Risks

DISCLAIMER AND DISCLOSURES: This website/email/document is intended only for the use of existing and prospective investors / contributors (herein after referred as the Clients) to whom it is addressed or delivered and must not be reproduced or redistributed in any form to any other person without prior written consent of 32ND Vistas Private Limited ("32nd/Company"). The Company retains all the rights in relation to all information contained in the document(s) and to update the same periodically or otherwise from time to time. The delivery of this email/document/accessing the website at any time does not imply that information herein is correct as of any time subsequent to its date. The Company warrants that the contents of this email/website/document are true to the best of its knowledge, however, assume no liability for the relevance, accuracy or completeness of the contents herein. The Company declares that the data and analysis provided shall be for informational purposes. The information contained in the analysis shall been obtained from various sources and reasonable care would be taken to ensure sources of data to be accurate and reliable. The Company will not be responsible for any error or omission in the data or for any losses suffered on account of information contained in the analysis. While the Company will take due care to ensure that all information provided is accurate, however the Company neither guarantees/warrants the sequence, accuracy, completeness, or timeliness of the report. Neither the Company nor its affiliates or their directors, employees, agents, or representatives, shall be responsible or liable in any manner, directly or indirectly, for views or opinions expressed in this analysis or the contents or any systemic errors or discrepancies or for any decisions or actions taken in reliance on the analysis. The Company does not take any responsibility for any clerical, computational, systemic, or other errors in comparison analysis. Nothing contained herein may be relied upon as a guarantee, promise, assurance, or a representation as to the future. No assurance can be given that the objective or strategy or vision or mission regarding the services offered by us will be achieved or that the participants will receive return of their principal deployed or not incur losses, including loss of principal deployed. The recipient is cautioned not to put undue reliance on any of the assumptions, scenarios, projections, representative data, expected yields or other information contained herein. There can be no assurance that any of the prospective opportunities described in this document will be consummated or any other arrangement with any other person will fructify, or in either case continue even if consummated or fructified. There can be no assurance that future results, performance or events will be consistent with the information provided in this email/website/document and the past performance, if any is not the guarantee of the future / assured performance. Any decision or action taken by the recipient of the email/user of the website/document based on this information shall be solely and entirely at the risk of the recipient. Unauthorized disclosure, use, publication, dissemination or copying (either whole or partial) of this information, is prohibited. The Company shall not treat recipient/user as a client by virtue of his receiving/using the contents of the email/website/document in full or part. Neither the Company nor its affiliates, directors, partners, employees, agents, or representatives, shall be responsible or liable in any manner, directly or indirectly, for the contents or any errors or discrepancies herein or for any decisions or actions taken in reliance on the information. The person accessing this information specifically agrees to exempt / absolve the Company or any of its affiliates or employees from, any and all responsibility/liability arising from such misuse / improper/ illegal use and agrees not to hold the Company or any of its affiliates or employees responsible for any such misuse / improper/ illegal use and further agrees to hold the Company or any of its affiliates or employees free and harmless from all losses, costs, damages, expenses that may be suffered by the person accessing this information due to any errors and delays. The performance / returns of the investment(s) may vary significantly. No claims may be made or entertained for any variances in the performance depictions. Neither the Company, nor its Directors, employees shall in any way be liable for any variation noticed in the returns of the investment(s). Performance of 32nd shall have no bearing on the expected performance of the investments. Past performance may or may not be sustained in future and should not be used as a basis for comparison with other investments. The Company (including its affiliates) and any of its directors, officers, employees, and other personnel will not accept any liability, loss, damage of any nature, including but not limited to direct, indirect, punitive, special, exemplary, consequential, as also any loss of profit in any way arising from the use of this email/website/document in any manner whatsoever. This email/website/document may include certain forward-looking words, statements and scenario which contain words or phrases such as "believe", "expect", "anticipate", "estimate", "intend", "plan", "objective", "goal", "project", "endeavor" and similar expressions or variations of such expressions that are forward- looking statements, words, and scenario. Actual results may differ materially from those suggested by the forward-looking statements due to risks, uncertainties, or assumptions. The Company takes no responsibility of updating any data/information. This email/website content/document cannot be copied, reproduced, in whole or in part or otherwise distributed without prior written approval of the Company. Prospective investors/ clients are advised to review this website/email/document, the Private Placement Memorandum/ Disclosure Document / Offer Documents, the Contribution Agreement/Service Provider Agreement, representations and presentation(s) and other related documents carefully and in its entirety and seek clarification wherever required from the Company. Investors should make an independent assessment, and consult their own counsel, business advisor and tax advisor as to legal, business and tax related matters concerning this document and the other related documents. The information contained in this email/website/document has been prepared for general guidance and does not constitute a professional advice /assurance and no person should act upon any information contained herein without obtaining specific professional advice/assurance. Neither the Company nor its Affiliates or advisors would be held responsible for any reliance placed on the content of this email/website content/document or for any decision based on it. Each existing / prospective client, by accepting delivery of this document/email/accessing the website agrees to the foregoing. The Investment portfolio are subject to several risk factors including but not limited to political, legal, social, economic, and overall market risks. Further, the investment involves investing in the securities of an entity which proposes to acquire, lease and operate a real estate asset, which activity is speculative in nature and involves substantial risk of loss including loss of capital. The recipient alone shall be fully responsible/are liable for any decision taken on the basis of this email/website/document. Investors should take caution while executing the advice based on their risk/return profile and suitability.

Redressal of client grievances

Clients can seek clarification for their queries and are further entitled to make a complaint in writing, verbally or telephonically. An email may be sent to grievance@32nd.com A letter may also be written with their query/complaint and posted at the below mentioned address: Ground Floor, Milestone Experion Center, Sector 15 Part 2, Sector 15, Gurugram, Haryana 122001 It is mandatory for the Client having grievance to take up the matter directly with 32nd. 32nd shall redress the grievance within 21 (Twenty-one) calendar days from the date of receipt of the complaint. In case the Client is still not satisfied with the response, grievance can be lodged with the competent authority before the appropriate forum. The complaint shall be lodged within one year from the date of cause of action, where,

• the complainant has approached 32nd, for redressal of the complaint and 32nd has rejected the complaint or,
• the complainant has not received any communication from 32nd or,
• the complainant is not satisfied with the reply received or the redressal action taken by 32nd.

If the Client is not satisfied with the extent of redressal of grievance by 32nd, there is a one-time option for "Compliant review Facility" of the extent of the redressal, which can be exercised within 15 days from the date of closure of the complaint.

App Account Deletion

If you choose to delete your 32nd Club App account:

You'll lose your visit history, saved preferences, 32ND Balance, Giftcard balance, exclusive offers, and all membership benefits.

Once your account is deleted, these benefits will no longer be available and cannot be recovered. However, you're always welcome to create a new account in the future.

By proceeding, you acknowledge that you've read our [Privacy Policy].

Any upcoming bookings, event tickets, restaurant rewards or refund requests will no longer be accessible.

We'll do our best to complete any active transactions over the next 30 days, but tracking or managing them won't be possible after deletion.

Account deletion may be delayed if there are open concerns related to dining payments, events, retail purchases, or other services at 32ND.

Some data may be retained for security, fraud prevention, or compliance with legal obligations. This is only to ensure safety, transparency, and support with future rights or regulatory processes.

Consent to Communication

By logging into the 32ND Club app, you acknowledge and agree to receive essential service-related notifications, transactional updates, and personalised offers via SMS and WhatsApp. You can opt out of promotional messages at any time via your notification settings or by replying "STOP" on WhatsApp or SMS. All communication will be in line with our Privacy Policy and relevant data protection laws.